Terms of Sales

Section 1 – General

These General Terms and Conditions of Sale govern the relationship between, on the one hand, the website published by SAS REALI STORE with a capital of €4,000, whose registered office is located at 21 Avenue de Fondeyre, 31200 TOULOUSE – FRANCE, here in after referred to as Reali.Store or under its domain name Reali.store, and, on the other hand, the person who makes a remote purchase via the Internet, hereinafter referred to as the “Customer”. The Parties agree that orders placed with Reali.Store via the various means made available to the Customer are governed exclusively by these general terms and conditions of sale, to the exclusion of any other terms and conditions that may be available on the Reali.Store website.

Section 2 – Terms of order

The Customers have the possibility to order via Internet: Reali.Store. The Customer declares that he/she has read and accepted the present general terms and conditions of sale before validating the order, i.e. by ticking the box “I have read the general terms and conditions of sale and I accept them without reservation”. The data recorded by Reali.Store constitutes proof of all transactions between Reali.Store and its Customers. Reali.Store shall systematically confirm the Customer’s order.
Any order confirmed by the Customer shall constitute the conclusion of the sales contract. The Customer is considered to have knowingly and unreservedly accepted the prices, volumes and quantities offered for sale and the clauses contained in these general terms and conditions of sale.
A confirmation email summarising the order, delivery methods and delivery times will be sent to the Customer by Reali.Store. The information provided by the Customer when placing the order is binding: in the event of an error in the recipient’s contact details, Reali.Store shall not be held responsible for the impossibility of Reali.Store delivering the product. The order will only be taken into account by Reali.Store if the Customer has clearly identified himself/herself by providing the information required in the order form (name, telephone, email, etc.). When registering the Customer’s personal data, the Customer must ensure the accuracy and completeness of the mandatory data he/she provides. Any subsequent changes must be reported as soon as possible. The Customer declares that he/she has the legal capacity or is the holder of a parental authorisation if he/she is a minor, allowing him/her to place an order on the site.

Section 3 – Validation

Clicking on the “Pay” button at the end of the order process implies complete and unreserved acceptance of the order and of these General Terms and Conditions of Sale. The Customer shall receive a series of automatic messages informing him/her of the progress of his/her order. Reali.Store shall not be held responsible for the non-receipt of these messages, which may not be received due to an error in the customer’s email address during registration or due to the sorting of spam by the Customer’s email system. Reali.Store provides the Customer with all information relating to his order: order form, invoices.

Section 4 – Payment

Payment can be made by credit card, bank transfer or Paypal. For payments by bank card, the Customer guarantees that he/she is fully entitled to use this means of payment and that this bank card gives access to sufficient funds to cover all costs resulting from the use of Reali.Store’s services. Only persons legally capable of entering into contracts concerning the goods and services offered on the site may order on the Reali.Store site.

In the event of a bank refusal, the order will be automatically cancelled and the Customer will be informed by email. Payment shall be made in accordance with the terms and conditions set out at the time of ordering. All purchases are payable in cash at the time of ordering.

Section 5 – WITHDRAWAL

All products sold benefit from the “Satisfied or refunded” clause for 14 days from the date of delivery in accordance with the provisions of the French Consumer Code, article L 121-20. In order to facilitate the processing of the refund, all Product Returns must be authorised by Reali.Store beforehand. You must therefore inform Reali.Store. The Customer shall exercise his/her right of withdrawal in accordance with Article L 121-20 of the French Consumer Code within a period of 14 days from receipt of the goods. The Customer shall be reimbursed by credit card, bank tranfer or Paypal. The right of withdrawal can also be exercised upon ordering and before delivery. In this case, the order is simply cancelled and we inform our bank to cancel the payment or make a refund by bank transfer.

Section 6 – Price

The prices of the products offered on the Reali.Store website are indicated in euros (€). Prices are exclusive of VAT. All orders are payable in Euros. Reali.Store reserves the right to modify its prices at any time, but the products will be invoiced on the basis of the prices in force at the time the order is registered, subject to availability. The products presented on the Reali.Store website remain the property of Reali.Store until full payment has been received by Reali.Store. In the event of total or partial non-payment of the price, for any reason whatsoever, Reali.Store shall be entitled to demand the return of the goods or block access to the service, by right and without any formality.

Section 7: Right of access and rectification

Reali.Store treats all information about you with the strictest confidentiality. When you make a purchase, we only ask you for information that is essential, and we prohibit any use of the data communicated on the site for any other purpose than for quality processing and careful monitoring of our customer relations. In accordance with the French Data Protection Act of 6 January 1978, you have the right to access and rectify data concerning you. Purpose of the data collected: – Confirmation of orders by e-mail; – E-mailing of commercial offers: when you place an order, we record certain data (surname, first name) in order to process your request. Once you have become a customer of our company, we may send you our commercial offers by e-mail, when we think they are of interest to you.
You may at any time object to receiving these offers by contacting us:
by e-mail at the following email address: contact@reali-store.com
or by post at the following address Reali.Store – 21 Avenue de 31200 Toulouse – France

Section 8 – Applicable Law

All clauses contained in these General Terms and Conditions of Sale, as well as all purchase and sale transactions referred to herein, shall be subject to French law.

Section 9 : Buyer acceptance

The present general conditions of sale as well as the price lists are expressly approved and accepted by the Buyer, who declares and acknowledges having a perfect knowledge of them, and thus renounces the right to take advantage of any contradictory document and, in particular, his own general conditions of purchase, the act of purchase entailing acceptance of the present General Conditions of Sale. The present conditions may be modified at any time without prior notice.